All orders are processed and packaged for shipment within 3-4 business days. After processing, orders are shipped Tuesday-Friday.
Once your order is packaged for shipment you will receive a shipping confirmation via email with a tracking code and estimated delivery date. Please allow up to 24 hours for carrier tracking codes to activate after you have received a shipping confirmation from us.
If your order includes CUSTOM and/or made-to-order items: Please refer to individual product pages for production lead times. Custom, made-to-order products take an average of 14-30 days to produce.
If your order includes a custom product, the whole order will be held until all items are ready for shipment.
All products ship in branded, heavy-duty cardboard boxes. All invoices and receipts are emailed, no printed purchase or price information is included in our packages.
We are not responsible for shipping delays due to inclement weather or other carrier-related delays. Please confirm your shipping address is complete prior to checkout, as this may delay your order.
DOMESTIC SHIPPING
The average transit time is 3–7 business days for all domestic US shipments. Please note, UPS does not deliver to PO boxes. If your order includes multiple products, your order will be held until all items are ready and will be shipped together.
INTERNATIONAL SHIPPING
We ship worldwide via UPS and DHL only. The average transit time is 2–4 business days for all international shipments after processing. Please allow up to 24 hours for tracking codes to activate after you have received a shipping confirmation from us. Outside the US and considering ordering multiple items at once? Email us and let us know the details of your order and we'll send you an estimate for the lowest shipping rate available.
Customers outside the US may be subject to customs duties, and other fees/taxes upon the shipment's arrival in your country. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies are set by the destination country, not the US. All packages are insured for their full value. All international customers must carefully monitor tracking to ensure their package is claimed and all duties paid at customs. Unclaimed packages are automatically returned or treated as abandoned in some regions. We are unable to offer any refunds on shipping or import fees.
FREE LOCAL PICKUP
If you are local to the Bay Area and would like to pick up your order in person, we offer free pick up at our warehouse in San Francisco. Free pickup is available Tuesday–Friday, 11–6PM in the Bayview neighborhood. At checkout select 'Free Local Pickup'. Your order will be processed in 1-3 business days. Once your order is ready, you will receive pick up instructions by email. Any questions about pick up, please email us before placing your order.
QUESTIONS?
We’re happy to answer any questions you may have prior to purchase, and do our best to answer emails within 48 hours, Monday–Friday. If you have any questions or concerns about your order, please use our contact page, or send us an email at orders@koeppeldesign.com.
Updated November 9, 2020
RETURN POLICY
We understand that sometimes things just don't work out as planned. With the exception of custom orders, we accept product in original new condition with original packaging within 14 days of delivery. All claims must be authorized by Koeppel Design by email prior to return. All returns are subject to a $5 USD restocking fee, which will be deducted from the total refund. Customers are responsible for all shipping costs. Gift certificate orders are non-refundable and may not be redeemed for cash value.
Our products are primarily made-to-order, therefore we are unable to offer returns on any items more than 14 days after your order has been delivered. Exchanges after the 14 day period are made on case-by-case basis, and may only be eligible for store credit. No returns or exchanges are permitted on custom orders, because it is made to order, just for you! Custom orders are designed and submitted to our production queue within 24 hours of being received. No changes, edits or order cancelations are possible after your order has been submitted to our production queue.
Visibly used, damaged or altered product will not be accepted for return or exchange. All sale items are final sale, no returns or exchanges.
If you believe your order has a defect, or does not meet the high standards of craftsmanship represented here on our website, please email us with your concerns, and we'll do our best to remedy the situation.
Please note, all our wood products have natural variations in color, grain and burn. Each piece of wood may have small unique visual differences. Wood color, burn color or grain dissatisfaction is not a valid reason for exchange or return.
If an item was damaged by the shipping company during transit, please send us an email with your order number, including photos of the packaging and the product. When applicable, we will assist you in resolving the issue with the shipping carrier(s). We are not responsible for damage or delivery delay caused by inclement or extreme weather, or errors/delays made by the shipping carrier.
Holiday policy: During the holiday period of November 1 - January 15 our return/exchange period is 30 days from date of delivery. All other policies remain the same during this period.
TO INITIATE RETURN
To initiate a return or exchange, please email at orders@koeppeldesign.com within 14 days of delivery, with your order number and reason for exchange. Once your return is authorized, the item(s) must be returned in the original packaging within 7 days for approval. We will generate a UPS return label on request, however the shipping cost will be deducted from your refund/store credit. If you are shipping an item with a value over $75, we strongly recommend using a trackable shipping service like UPS and/or purchasing shipping insurance. All returns are subject to a $5 USD restocking fee, which will be deducted from the refund total.
Returns, once authorized should be addressed to: Koeppel Design 2207A Quesada Avenue San Francisco, CA 94124
If you purchased one of our products through another retailer or website, you must refer to their individual return/exchange policy. We are unable to accept returns or exchanges from third-party sellers.
EXCHANGE POLICY
If you would prefer store credit, our restock fee of $5 will be waived for all exchanges within the 14-day return/exchange period. To be eligible for an exchange, your item must be unused and in the original packaging. Custom product is not eligible for exchange. You will receive a store credit once the item has been received and reviewed by our team. To initiate an exchange, please email at orders@koeppeldesign.com within 14 days of delivery, with your order number and reason for exchange. Exchanges after the 14 day period are made on case-by-case basis.
To make holiday shopping a little easier, here are a few things to keep in mind:
-Order early! Some of our inventory is limited this year, and we anticipate some sell outs of products. Transit times in December may be longer than usual due to high volumes of shipping this year. -Need a gift note? A free, handwritten letterpress gift note can be included on request- just leave us a note at checkout with your message! -Gift-ready packaging: We do not include printed invoices in our packages (you’ll get a receipt by email!) Our shipping packages are cute and ready to wrap or deliver as-is. Please note, our shipping packages are branded and recognizable, so if you are shipping an order directly to someone as a gift, they might get a clue about the great products inside! -Holiday gift guide: All our picks for easy holiday gifts under $200 are here! -Easy gift returns/exchanges: From November 1 - January 15 our return/exchange period is extended to 30 days from date of delivery. -We sell gift certificates! We offer two easy options: cute Wood Gift Cards with free USPS 2-Day Shipping, or Digital Gift Cards, delivered by email.
To ensure holiday delivery, please note the following order deadlines:
Custom order deadline | Friday, November 27th This is the last day to place custom orders to ensure holiday delivery on or before 12/24. All orders must be placed by 12PM PST. All custom orders will be shipped on or before 12/15. Custom ordering will resume on January 2, 2021.
Final US order deadline | Tuesday, December 15th This is the primary deadline for all holiday orders placed online, without rush shipping. All orders must be placed by 12PM PST. All orders placed by this date with Ground UPS or USPS Priority shipping will be delivered on or before 12/24.
Final deadline for all orders | Friday, December 18th This is the final deadline for all international orders as well as domestic orders with RUSH shipping. All orders must be placed by 12PM PST. All orders placed by this date with international or UPS 3-Day Shipping will be delivered on or before 12/24.
Final call for local pick up | Friday, December 18th This is the absolute last day to pick up orders at our studio in San Francisco. All orders for local pick up must be picked up on or before December 18th by 6PM. If orders are not picked up by 6PM, they will be held for pick up until January 7 when our studio reopens.
Digital Gift cards will continue to be available for purchase up until December 24th- they will be delivered by email for all you last minute shoppers!
Studio will be closed December 19-January 7, 2021. Online ordering will be available during this time.
Koeppel Design will be donating 5% of every online retail sale to FairFight December 1-31. FairFight needs our support to help their great and important work in ensuring and supporting fair US elections through legislation, litigation and advocacy. FairFight works to fight voter suppression - specifically of young people and voters of color.
Happy Holidays and Happy New Year!
-Koeppel Design Team
This item is in stock and ready to ship! Inventory is limited and this item will not be restocked!
Designed to hold 10-15 albums, this durable tote comes with a removable wood base to distribute weight evenly and protect your vinyl. With an outer pocket for your wallet and phone -- you’ll be able to grab this bag and go. This tough bag is handcrafted with you in mind; it is dependable and good looking, and strong as hell. No fussy detailing, no unnecessary branding, just the essentials.
This beautifully crafted Record Tote will be indispensable between trips to the record shop, bottle shop, or your next weekend getaway.
The Record Tote in black is a slim and stylish bag, designed to support a stack of vinyl LPs (or whatever else you want to travel with safely). Classic black straps and gray denim will pair well with everything in your wardrobe.
This versatile bag transitions beautifully from the record store to the wine shop, from a listening session to your next dinner party. It supports 4 bottles of wine, or 15 LPs... Fill this tote with produce from the farmers market, a picnic lunch, or all the supplies for a vinyl night with friends.
Our hardworking bag is made with soft, durable gray Japanese selvedge denim. Crafted by highly skilled sewers, the tote is reinforced with French seams (that means no messy ripped or unraveling seams). All materials were selected for their high quality and durability.
To make heavy record-schlepping a little less burdensome, rich black cotton straps wrap around the entire bag for additional reinforcement. Between record-hunting expeditions, the bag folds down flat for storage or travel. The wood base fits securely in a pocket at the bottom, but slides out for washing or storage.
Handcrafted in Oakland, California, The Record Tote is a limited-edition collaboration with GDS Cloth Goods.
PRODUCT DETAILS
11 oz Japanese selvedgedenim twill (Gray-blue with solid white selvedge)
Interior: finished with French seams
100% cotton webbing made in France (Black)
Laser-cut birch wood base (secured in pocket at the bottom of bag)
DIMENSIONS
14” h x 13.5” w x 3.75” d
Strap drop: 10”
PRODUCTION + SHIPPING
Our products are handcrafted in San Francisco by Koeppel Design. All orders are processed within 3–4 business days. When your order is ready for shipment, you'll receive an email with an estimated delivery date and package tracking code. If your order includes a custom product, the whole order will be held until all items are ready for shipment.
This product ships in a branded, heavy-duty cardboard box. The average transit time is 3–5 business days domestically and 3–7 days worldwide. International customers, please read our shipping policies for information about your shipping options and possible customs fees in your area.
