Prevention Policy for COVID-19
Policy updated on 11/11/2020: As San Francisco's response to COVID-19 is evolving, Koeppel Design is continuing to monitor all guidelines issued by the city and state. We're following all recommended safety guidelines to keep ourselves, our community, and our clients safe. Our studio is operating and shipping orders, however production lead times on custom items are longer than usual. Our current prevention policies are listed below, and will be reviewed and updated as needed.
Thank you for your support, and patience with our longer than average processing times!
Founder, Koeppel Design
We are following all recommended physical distancing guidelines and hand-washing recommendations in the studio. Face masks are worn at all times in the studio. At this time, only 1-3 people are in the studio at any time, keeping 6-12+ feet apart at all times. All work areas and packaging areas are disinfected thoroughly before packing each order. We are using a contactless shipping process with all shipping carriers.
PROCESSING & SHIPPING
At present, we are limiting our shipping days to Tuesday-Thursday, and have extended our processing time for all orders to 3-4 business days. Please monitor your email for delivery updates, as delivery delays are possible with all carriers, depending on your region and carrier delays. We recommend observing contactless delivery procedures with your local package delivery providers.
If you order an in-stock item, here's what to expect:
Your order will be processed for shipment within 3-4 business days of placing your order. You'll receive an email with tracking as soon as your order is ready for shipment. Transit/shipping estimates are 3-7 days after your order leaves our studio depending on the method of shipping selected at checkout.
If you order a custom made-to-order item, here's what to expect:
Within 1-2 days your order will be processed, designed and submitted to our production queue. Orders are produced in the order received. Our current lead time for custom items is 3-4 weeks. You'll receive an email with tracking as soon as your order is ready for shipment.
LOCAL SF PICK UP
We are now offering free contactless local pick up at our San Francisco studio. Pick up hours are Monday - Friday from 11-6PM. Only one person may enter the warehouse for order pick up. You must wear a face mask with your nose and mouth covered to enter our studio. If you'd like free pick up, select "Pick up" at checkout. We'll follow up with pick up instructions by email.
RETURNS & EXCHANGES
We are accepting returns and exchanges by mail, but please review our return and exchange policy prior to reaching out to us to start the process.