All orders are processed and packaged for shipment within 1-3 business days*, Tuesday - Friday. If you place an order over the weekend, it will be processed and packaged on Tuesday. Once your order is ready for shipment, you will receive order tracking information and estimated delivery date by email. Please allow 12-48 hours for tracking codes to activate.
*If your order includes CUSTOM and/or PRE-ORDER items: Please refer to individual product pages for production lead times. Custom orders take an average of 7-30 days to produce, and any "pre-order" product will have specific production lead times on the individual product page.
All products ship in branded, heavy-duty cardboard boxes. All invoices and receipts are emailed, no printed purchase or price information is included in our packages.
We are not responsible for any shipping errors or returns due to incomplete or inaccurate addresses provided to us at checkout. We are not responsible for shipping delays due to inclement weather, carrier operating conditions, or other carrier-related delays.
DOMESTIC SHIPPING
All products are shipped domestically via UPS Ground shipping. All orders are shipped from San Francisco within 1-3 business days of purchase, Tuesday–Friday. Once your order is packaged for shipment you will receive a shipping confirmation via email with a UPS tracking number and estimated delivery date. The average transit time is 3–7 business days for all domestic shipments. Please allow up to 48 hours for UPS tracking codes to activate after you have received a shipping confirmation from us. Please note, UPS does not deliver to PO boxes. If your order includes multiple products, your order will be held until all items are ready and will be shipped at the same time.
INTERNATIONAL SHIPPING
We ship worldwide via UPS and DHL only. Outside the US and considering ordering multiple items at once? Email us and let us know the details of your order and we'll send you an estimate for the lowest shipping rate available.
Customers outside the US may be subject to customs duties, and other fees/taxes upon the shipment's arrival in your country. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies are set by the destination country, not the US. All packages are insured for their full value. All international customers must carefully monitor tracking to ensure their package is claimed and all duties paid at customs. Unclaimed packages are automatically returned or treated as abandoned in some regions. We are unable to offer any refunds on shipping or import fees.
All products are shipped internationally via UPS and/or DHL where available. All orders are shipped from San Francisco within 1-3 business days of purchase, Tuesday–Friday. Once your order is packaged for shipment you will receive a shipping confirmation via email with a tracking number and estimated delivery date. The average transit time is 2–4 business days for all international shipments. Please allow up to 48 hours for tracking codes to activate after you have received a shipping confirmation from us.
FREE LOCAL PICKUP
If you are local to the Bay Area and would like to pick up your order in person, we offer free pick up at our warehouse in San Francisco. Free pickup is available Monday–Friday, 10–6PM in the Bayview neighborhood. At checkout select 'Free Local Pickup'. Once your order is ready, you will receive pick up instructions by email. Any questions about pick up, please email us before placing your order.
QUESTIONS?
We’re happy to answer any questions you may have prior to purchase, and do our best to answer emails within 24 hours, Monday–Friday. If you have any questions or concerns about your order, please use our contact page, or send us an email at orders@koeppeldesign.com.
Updated June 21, 2019
RETURN POLICY
We work diligently to maintain a high level of craftsmanship and quality across our entire product line, and we want you to be completely satisfied with your order. We do our best to portray our products accurately with detailed product descriptions, measurements and photos.
We understand that sometimes things just don't work out as planned. We accept returns of unused product in original packaging and original new condition within 14 days of delivery. All claims must be authorized by Koeppel Design by email prior to return. All returns/exchanges are subject to a $5 USD restocking fee, which will be deducted from the total refund. Customers are responsible for all shipping costs. Gift certificate orders are non-refundable and may not be redeemed for cash value.
Any used, damaged or altered or custom product will not be accepted for return or exchange. Our products are primarily made-to-order, therefore we are unable to offer returns on any items more than 14 days after your order has been delivered. Exchanges after the 14 day period are made on case-by-case basis, and may only be eligible for store credit. No returns or exchanges are permitted on custom orders, because it was made to order, just for you! All sale items are final sale, no returns or exchanges.
If you believe your order has a defect, or does not meet the high standards of craftsmanship represented here on our website, please email us with your concerns, and we'll do our best to remedy the situation.
Please note, all our wood products have natural variations in color, grain and burn. Each piece of wood may have small unique visual differences. Wood color, burn or grain dissatisfaction is not a valid reason for exchange or return.
If an item was damaged by the shipping company during transit, please send us an email with your order number, including photos of the packaging and the product. When applicable, we will assist you in resolving the issue with the shipping carrier(s). We are not responsible for damage or delivery delay caused by inclement or extreme weather, or errors/delays made by the shipping carrier.
Holiday policy: During the holiday period of November 1 - January 15 our return/exchange period is 45 days from date of order. All other policies remain the same during this period.
TO INITIATE RETURN
To initiate a return or exchange, please email at orders@koeppeldesign.com within 14 days of receiving your order, with your order number and reason for exchange. Once your return is authorized, the items must be returned within 7 days for approval. We will generate a UPS return label on request, however the shipping cost will be deducted from your refund/store credit. If you are shipping an item with a value over $75, we strongly recommend using a trackable shipping service like UPS and/or purchasing shipping insurance. All returns are subject to a $5 USD restocking fee, which will be deducted from the refund total.
If you purchased one of our products through another retailer or website, you must refer to their individual return/exchange policy. We are unable to accept returns or exchanges from third-party sellers.
EXCHANGE POLICY
Exchanges are made on case-by-case basis. Our restock fee of $5 will be waived for all exchanges. To be eligible for an exchange, your item must be unused and in the original packaging. Any used, damaged or altered product will not be accepted. You will receive a store credit once the item has been received and reviewed by our team. To initiate an exchange, please email at orders@koeppeldesign.com within 14 days of receiving your order, with your order number and reason for exchange.
All of our products are gift-ready! (All invoices are emailed, not printed) If you'd like to include a gift note, just let us know at checkout and we'll include a handwritten note on a letterpress notecard for no additional cost.
To ensure holiday delivery, please note the following order deadlines: Custom order deadline | Sunday, December 1st All orders for custom items and pre-orders must be placed by 12 PM PST. This is the last day to place custom orders to ensure holiday delivery on or before Friday 12/20. Custom ordering will resume on January 7, 2020.
Final US Ground order deadline | Friday, December 13th All orders must be placed by 12 PM PST for Domestic US UPS Ground Shipping. UPS will deliver packages on or before on or before Monday 12/23.
International order deadline | Tuesday, December 17th All international orders must be placed by 12 PM PST. DHL/UPS will deliver packages on or before Monday 12/23.
Final US Expedited order deadline | Thursday, December 19th All orders with expedited UPS shipping (3-Day Select and 2-Day Select in some areas) must be placed by 12 PM PST. UPS will deliver expedited packages on or before Tuesday, 12/24.
Last call for free local pick up | Thursday, December 19th All orders for free local San Francisco pick up must be picked up between 10-5PM on Thursday, 12/19. Orders that have not been picked up by 5PM will be available for pick up starting January 7, 2020.
The shop will close for the holidays on December 20th and reopen on January 7, 2020. Happy Holidays!
-Koeppel Design Team
Are you using cardboard or paper inserts to organize your vinyl? For large collections organized alphabetically, there is no better way to upgrade your vinyl collection with style. Our beautiful, minimal and modern record dividers will simplify your search for records at home.
Frequent handling causes wear and eventual degradation. Sleek and stylish alphabetical panels will help you find every record in your collection without unnecessary wear and tear on album art. Elegantly engraved panels are etched on both sides, making them easy to read from any direction. Refiling records is a breeze with our dividers, so you will spend more time listening to great music rather than searching or reorganizing after every music session.
This 26 tabbed divider set will take the pressure off your albums and help preserve your collection, by reducing wear on LP artwork caused by frequent flipping and handling. Aside from being beautiful, wood dividers won't create static, which is why wood dividers are a superior option to plastic or metal dividers. Give your collection the care it deserves with a product designed to last a lifetime.
This set is designed for 10-to 12-inch vinyl records stored horizontally like books on a bookshelf. Complete your vinyl organization system with a customizable record divider.
PRODUCT DETAILS
26 laser-engraved wood panels with 1.75 x 1.75 in horizontal tabs
Our products are handcrafted in San Francisco by Koeppel Design. All orders are processed within 1-3 business days, Tuesday - Friday. When your order is ready for shipment, you'll receive an email with an estimated delivery date and package tracking code. If your order includes a custom product, the whole order will be held until all items are ready for shipment.
This product ships in a branded, heavy-duty cardboard box. The average transit time is 3–5 business days. International customers, please read our Shipping FAQ for information about your shipping options and possible customs fees in your area.
