Do you ship worldwide?
How much is international shipping?
You can get an exact shipping estimate on any product(s) simply by adding it to your cart and entering your shipping address prior to purchase.
How long will it take to receive my product after I have placed an order?
For domestic orders, UPS ground shipping takes 1-5 busines days, for international orders, DHL and UPS shipping take 1-7 business days. Unless a production lead time is noted on the individual product page, all products ship within 72 hours of purchase, Tuesday–Friday. All orders placed over weekends will ship beginning on Tuesday. Please refer to individual product pages for accurate and updated production lead times. Custom orders currently take 2-3 weeks, and any "pre-order" product will have specific production lead times on the individual product page.
Once your order is ready for shipment, you will receive order tracking information and estimated delivery date by email. Please allow 12-72 hours for UPS tracking codes to activate. For additional information, read our complete shipping policy.
Will I have to pay customs fees if I am ordering from outside the USA?
Customers outside the US may be subject to import taxes, customs duties, and other fees upon the shipment's arrival in your country. These charges must be paid by the recipient. Contact your local customs office for further information.
Can you give an estimate of the customs fee if I'm ordering from outside the USA?
We are unable to advise or estimate specific customs fees, as customs policies vary from country to country. For additional information, read our complete shipping policy.
RETURNS + EXCHANGES
What is your return policy?
We are unable to offer returns on any product more than 7 days after your receive your order. Please be sure to read all product measurements carefully prior to purchase, to ensure that our product is the right size for your needs. Please refer to our returns and exchanges policy for additional information regarding our return policy. Custom orders are not eligible for return or exchange.
I received my order, but I want to exchange it for a different product, can you help?
Yes! on standard products, exchanges may be made within 7 days of receiving your order. All claims must be authorized by us by email prior to exchange. To be eligible for an exchange, your item must be unused and in the original packaging. Any customized, used or altered merchandise will not be accepted. You may receive a store credit once the item has been returned in its original condition. Please refer to our returns and exchanges policy for additional information regarding our exchange policy.
Why use wood record dividers?
We believe a well-organized collection will be a frequently-used one, so with our dividers, you'll spend more time enjoying your collection rather than searching through it. Our vinyl organizing products will also help prolong the life and value of your vinyl collection in two ways: 1. By sorting your vinyl with our wood panels, individual pieces will be handled less frequently which will help reduce wear and tear on album art. Instead of thumbing through your collection, you can go directly to the section you need. 2. Our panels help take the pressure off stacks of vinyl by providing even pressure in each wood panel, which will help to preserve the integrity and sound quality of your vinyl.
How much space does each divider take up?
Each divider is about the same thickness of one LP album [1/4 of an inch ~ 6mm]. 6 panel sets will take the space of about 6 LPs, and so on.
What kind of wood is used to make these products?
All our wood products are made from an untreated and unsealed high-grade European Birch multi-ply wood, which is carefully sourced and inspected for quality and consistency. This isn't low-grade Baltic birch with a high glue content and low quality fill, commonly found at lumberyards and home improvement stores. We do not use medium-density fibreboard (MDF) engineered wood in any of our products.
Why is there a price difference between stenciled and engraved record dividers?
Engraved sets are etched on both sides of every panel and take nearly twice the amount of time on the laser bed and in post-production, which makes them more costly to produce.
Why are these products so damn expensive?
The short answer: Every panel is designed, handcrafted and packaged by hand, by a small team of skilled workers in San Francisco, California. We pay above the minimum wage to our team because we believe handcrafting skills are valuable, but too often undervalued.
The long answer: Our products are a labor of love, and we take great pride in creating a useful and durable handcrafted product. Our business operates on the principal that every element of our production should be responsible considered and carefully sourced, so that we can create a durable and high quality product for our customers, which we are very proud of. We practice environmentally safe production practices, support our workers and work within our local community whenever possible. We primarily work with California-based suppliers and other small businesses to produce this collection. When local isn't an option, we work with US-owned and operated small businesses. Working with local and/or small US businesses allows us to have complete control over every element of our products, and it helps support our community of local businesses and fellow makers.
How are these products made?
Panels are laser-cut and engraved by machine, however every other part of the production process is done completely by hand. Every product we produce goes through multiple rounds of inspection to ensure we're delivering the strongest, cleanest and most useful product we can. All of our wood products are hand-sanded to ensure a clean, smooth finish.
Will my order look exactly like the photographs?
The design will be exactly as pictured, however you should expect slight variations in wood color, burn, and grain. All of the wood is hand-selected for quality, however natural (and cool) variations may occur. Each piece of wood may have small unique visual differences. Depending on the sap content of the wood, there may be very slight variations in the burn color, and overall wood color may vary slightly, depending on the season the wood was harvested.
Where can I purchase matching record crates?
Record crates are sold out. We have no current plans to restock LP or 45s crates.
How should I use dividers with my vinyl collection?
No matter how you store your vinyl (vertically like music at a record shop, or horizontally like books on a bookshelf) your collection should be store upright, and not at an angle. Wood dividers should be stored vertically between albums to help maintain even pressure across the surface of each album. The wood dividers will help reduce the pressure on your collection when stored correctly.
How should I care for my dividers?
Treat your panels the same way you treat your vinyl. The wood panels are very durable, however they should be handled with clean hands, as dirt or oil may discolor the wood. Panels may be wiped clean of dust with a soft cloth, and should be stored in a dry, moderate-temperature environment, just like your record collection. Vinyl and your dividers should be stored away from harsh lighting or direct sunlight. Extreme temperatures or abrupt changes in humidity may cause the wood to warp slightly; this is temporary. To remedy any warping, simply stack all your wood panels on top of one another, and weigh down with a stack of books or other weight on top. Wood should return to a flat state within an hour or so.
How should I care for my record tote?
If you need to wash your tote, remove the wood base before washing. We recommend washing in cool water on the gentle cycle (or by hand) to preserve the color. We do not recommend high heat or tumble-dry.
Do you sell gift certificates?
Yes! We offer laser-cut wood gift certificates in any amount from $25–$410. The wood certificate is made from the same wood as all of our products, so the recipient will know exactly what our products look and feel like. Gift certificates are valid only in our online shop and do not expire.
I have more than one gift certificate to use, and I can't seem to use more than one at checkout!
Our system currently does not allow more than one discount code or certificate to be used at checkout; however, we're happy to assist you! To use more than one gift certificate code at checkout, email us to set up a custom invoice, and we'll make sure to include all gift certificate codes in your order.
When are individual custom record dividers available for purchase?
Please note: Custom orders will be temporarily placed on hold 11/12 -1/08. To place a custom order before the holidays, all custom orders must be confirmed and paid for by Thursday, November 10th at 12 PM PST.
When available, we offer customizable record divider panels for individual purchase. These panels are ideal for creating a personalized panel, or specific genre of your choice. During busy production periods, we put a hold on all individual custom panel orders.
Can you make a set with tabs in a different place or the letters reversed?
Yes! To speed up the process, send us an email with the exact product name you want, with an explanation of how you'd like to customize the set (ex: tabs on top, etc). Quick customizations like this cost an additional $10-25 depending on the number of panels and take 2-3 weeks to produce after payment is received.
Can I request a custom sizes or different shape of wood panel?
We're happy to work with you to make the custom wood panel set of your dreams. Custom sets are available year round, however during busy production periods the wait time may be longer than normal. We make custom sets for CD, DVD, and 10-inch record collections, record cabinets, media storage and more. Just ask! If you have a piece of furniture that you'd like us to make custom dividers for, we can do that, too! If you are an Atocha Design customer, please let us know, as we work directly with Atocha Design on many of our custom projects.
If you'd like a price estimate for a custom set of dividers, please email us here. In order to provide you with an accurate price estimate, please include the following information in your email:
- Type of media you want custom dividers for (LPs, 45s, books, CDs, DVDs, etc)
- the number of panels you'd like to order
- the dimensions of your custom panel (if different from our standard sizes)
- Lettering style (Engraved or Stencil) + tab size (square or long)
- Anything else you'd like us to include on the panels! (a personal engraved note, logo or image, or different language)
How long will it take to produce my custom order?
Depending on the quantity ordered and our production queue, production time on custom orders is typically 2–4 weeks. During particularly busy periods (like the holidays), we may suspend custom ordering. We'll be able to give an accurate estimate of production times at ordering.
I own a record store/record label, can you make custom logo panels or a custom set of genre panels for my shop?
We love working with labels and record shops interested in ordering larger quantities of custom panels. Custom design rates and file setup fees apply. We offer retailer discounts for larger orders. Contact us to start the conversation!
DESIGN + PRODUCTION
Who designs and produces this collection?
This collection is made locally by a small team of craftswomen in San Francisco, California. All of our products, packaging, and boxes are designed and manufactured by Koeppel Design in California. A few of our products are manufactured by small and/or local partners, always in the USA.
What is laser cutting?
Laser cutting machines use a high-powered laser beam to cut and engrave a variety of materials. The laser is extremely precise, making clean cuts and/or etching by vaporizing material in its pathway. These machines are guided by computer-generated designs, which set the parameters for laser cutting. The process, although beautiful and very precise, can be time consuming depending on the complexity of the design and the material.
Is the collection available for wholesale?
A selection of our products are available for wholesale. If you are a store owner or buyer interested in carrying the collection, please use our wholesale inquiry form to introduce yourself! We carefully select our retail partners, giving preference to brick and mortar shops.
Is the collection available for wholesale outside the USA?
A limited selection of our products are available for wholesale internationally. If you are a store owner or buyer interested in carrying the collection, please use our wholesale inquiry form to introduce yourself! We carefully select our retail partners, giving preference to brick and mortar shops over online-only stores.
Unless otherwise noted on each product page, all products are shipped from San Francisco within 72 hours of purchase, Tuesday–Friday. Please refer to individual product pages for accurate production lead times as on occasion, some products may be on backorder and/or 'pre-order' due to high demand.
All products ship in branded, heavy-duty cardboard boxes. All invoices are emailed, no printed purchase information is included in our packages.
We are not responsible for any shipping errors or returns due to incomplete or inaccurate addresses provided to us at checkout. We are not responsible for shipping delays due to inclement weather, carrier operating conditions, or any other carrier-related delays.
All in-stock products are shipped domestically via UPS Ground shipping. All orders are shipped from San Francisco within 1-3 business days of purchase, Tuesday–Friday. Once your order is packaged for shipment you will receive shipping confirmation via email with UPS tracking number and estimated delivery date. The average transit time is 3–7 business days for all domestic shipments. Please allow up to 72 hours for UPS tracking codes to activate after you have received shipping confirmation from us. Please note, UPS does not deliver to PO boxes. If your order includes multiple products, your order will be held until all items are ready and will be shipped at the same time. Orders including record crates will be shipped separately.
DHL and UPS take on average 2-7 days to most regions outside of North America.
Customers outside the US may be subject to import taxes, customs duties, and other fees upon the shipment's arrival in your country. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies vary from country to country. All packages are insured for their full value. All international customers must carefully monitor tracking to ensure their package is claimed and all duties paid at customs. Unclaimed packages are automatically returned or treated as abandoned in some regions. We are unable to offer any refunds on shipping or import fees.
FREE LOCAL PICKUP
If you are local to the San Francisco or Bay Area and would like to pick up your order in person, we offer free pick up at our warehouse in San Francisco. Free pickup is available Monday–Friday, 10–6PM in the Bayview neighborhood. At checkout select 'Free Local Pickup'. Once your order is ready, you will receive pick up instructions by email. Any questions about pick up, please email us before placing your order.
We’re happy to answer any questions you may have prior to purchase, and do our best to answer emails within 24 hours, Monday–Friday. If you have any questions or concerns about your order, please use our contact page, or send us an email at email@example.com.
We work diligently to maintain a very high level of craftsmanship and quality across our entire product line, and we want you to be completely satisfied with your order. We do our best to portray our products accurately with detailed product descriptions, measurements and photos. We’re happy to answer any questions you may have prior to purchase, and do our best to answer all emails in under 48 hours, Monday–Friday. We're very happy to answer questions, so don't hesitate to contact us. Please be sure to read all product measurements carefully prior to purchase, to ensure that our products are right for your needs.
If you believe your order has a defect, or does not meet the high standards of craftsmanship represented here on our website, please email us with your concerns, and we'll do our best to remedy the situation.
Please note, all our wood products have natural variations in color, grain and burn. Each piece of wood may have small unique visual differences. Wood color or grain dissatisfaction is not a valid reason for exchange or return.
We understand that sometimes things just don't work out as planned. We accept returns of unused product in original packaging and condition within 7 days of delivery. All claims must be authorized by Koeppel Design by email prior to return. All returns/exchanges are subject to a $5 USD restocking fee, which will be deducted from the total refund. Customers are responsible for all shipping costs.
Any used, damaged or altered product will not be accepted for return. Our products are primarily made-to-order, therefore we are unable to offer returns on any items more than 7 days after your order has been delivered. Exchanges after the 7 day period are made on case-by-case basis, and may only be eligible for store credit. No returns or exchanges are permitted on custom orders (non-standard products). All sale items are final sale.
If an item was damaged by the shipping company during transit, please send us an email with your order number, including photos of the packaging and the product. When applicable, we will assist you in resolving the issue with the shipping carrier(s). We are not responsible for damage or delivery delay caused by shipping carriers or inclement weather.
TO INITIATE RETURN
To initiate a return or exchange, please email at firstname.lastname@example.org within 7 days of receiving your order, with your order number and reason for exchange. Once your return is authorized, the items must be returned within 7 days for approval. We will generate a UPS return label on request, however the shipping cost will be deducted from your refund/store credit. (If you are shipping an item with a value over $75, we strongly recommend using a trackable shipping service like UPS and/or purchasing shipping insurance.) All returns/exchanges are subject to a $5 USD restocking fee, which will be deducted from the total refund.
If you purchased one of our products through another retailer or website, you must refer to their individual return/exchange policy. We are unable to accept returns or exchanges from third-party sellers.
Exchanges are made on case-by-case basis. To be eligible for an exchange, your item must be unused and in the original packaging. Any used, damaged or altered product will not be accepted. You will receive a store credit once the item has been received and reviewed by our team. To initiate an exchange, please email at email@example.com within 7 days of receiving your order, with your order number and reason for exchange.
This policy was updated on February 15, 2017.
Looking for the best gift for any audiophile, vinyl collector or music lover? Give them a gift certificate so they can pick out exactly what they really want from our shop.
We offer FREE 2-Day Priority domestic USPS shipping on all gift certificate orders.
Purchase a wood certificate in denominations from $25–$410. Every wood certificate is laser-engraved and wrapped with care in a branded box. These wood gift certificates may be applied to any product in the shop.
You will receive a laser-cut wood gift certificate packaged in a small 4 x 6" gift box. The package includes ordering information and several product postcards for the lucky recipient.
HOW TO USE
Each gift certificate includes a personalized discount code. To use the gift certificate, simply select any product online and add to cart. At checkout, enter the discount code to receive the full amount off your order. Any remaining credit will be reissued with a new discount code. Gift certificates do not expire. Gift certificate is valid online only through our shop. Not valid through any other retailers.
Our products are handcrafted in San Francisco by Koeppel Design. Once your order is ready for shipment, we will email you with an estimated delivery date and package tracking code.
Gift certificates ship for free via USPS Priority mail to all domestic addresses. The average transit time is 3–7 business days. This product ships discretely inside a USPS priority mail box. International customers, visit our shipping policies page for information about international shipping choices and customs fees.