Frequently Asked Questions

PRODUCTS

Fill out one Catalog Card for every record you love. Each completed card and record should be stored together.

Option 1: Store Catalog Card with your record, placed on the front side of the album jacket, in the lower left corner of the clear outer sleeve. This way your card is visible and easy to read when flipping through records.

Option 2: Store Catalog Card with your record, placed on the back side of the album jacket, in the lower right corner of the clear outer sleeve. This method keeps your card accessible and easy to read, but doesn’t block any album art. 

Option 3: If you do not use clear outer sleeves on your records, store Catalog Card with your record, tuckedinsidethe album jacket. This way your annotated card is safe and stays with your record, but it won't be visible while browsing.

Treat our wood products the same way you treat your vinyl records! Store products in a dry, moderate-temperature environment and handle with clean hands. Product may be wiped clean of dust with a soft cloth. All wood is photosensitive and may change color over time depending on the lighting and UV conditions in your home. Even indirect, but bright natural light can impact wood color over time. Direct sunlight, harsh bright lighting may speed the color change of wood products in your home (and your records too).

Your tote should be spot cleaned as needed with a gentle soap, and laid flat to air dry.

Treat our wood products the same way you treat your vinyl records! Store products in a dry, moderate-temperature environment and handle with clean hands. Panels may be wiped clean of dust with a soft cloth. All wood is photosensitive and may change color over time depending on the lighting and UV conditions in your home. Even indirect, but bright natural light can impact wood color over time. Direct sunlight, harsh bright lighting may speed the color change of wood products in your home (and your records too). During shipping, extreme temperatures or abrupt changes in humidity may cause slight and temporary warping of wood panels. To remedy any warping, simply stack all your wood panels on top of one another, and weigh down with a stack of heavy books or other weight on top. Wood should return to a flat state overnight.

After 10 years of production, we stopped making record dividers in January of 2024. This is a permanent change. If you are interested in purchasing design licenses (including all the specs and templates) for personal or commercial use to make your own dividers, please use the contact form to inquire about rates!

As of September 2023, we have permanently discontinued all custom products after 10 years of offering custom design services. If you are interested in purchasing design licenses for personal or commercial use, please use the contact form to inquire about rates!

RETURNS

As of 2/21/2025 No returns or exchanges are accepted. Koeppel Design is closing in the coming weeks- all orders placed on or after 2/21/2025 are not eligible for return or exchange.

As of 2/21/2025 No returns or exchanges are accepted. Koeppel Design is closing in the coming weeks- all orders placed on or after 2/21/2025 are not eligible for return or exchange.

DESIGN + PRODUCTION

All products are designed and made here on the West Coast in house. If we don't manufacture ourselves, we use small manufacturing partners in the USA.

WHOLESALE

If you are a store owner or buyer interested in carrying Catalog Cards or Placeholders please use our wholesale inquiry form to introduce yourself and receive our line sheet by email. We carefully select our retail partners, giving preference to brick and mortar shops over online-only retailers.