ORDERS + SHIPPING
All in-stock orders are processed by our small team within 3-5 business days of your order date. While your order may be processed faster than this, please keep this timeline in mind. When your order is ready for shipment, you'll receive an email with an estimated delivery date and package tracking code. If your order includes a custom or pre-order product, the whole order will be held until all items are ready for shipment. All custom items take an average of 3-5 weeks to produce. If your order includes in-stock and custom items, the entire order will be held until all items can ship together.
All receipts are sent by email, we do not include printed order information or invoices in our packages, unless it is sent internationally*. All orders are packaged in branded, heavy-duty cardboard boxes. All boxes, paper packing tape, inserts and fill material are all now 100% recyclable (including the stickers and tape!) with the exception of the outer plastic mailing label sleeve (please remove the plastic pouch before recycling the box). *International orders will include a printed commercial invoice or digital invoice included with the mailing label, depending on individual requirements by country.
Expedited shipping refers to the transit time AFTER it leaves our studio. Expedited shipping will not shorten the average processing time of 3-5 days before your order ships. If you have any concerns about when your order might arrive, please email us prior to purchase, and we can give you an up-to-date estimate on processing times/when your order will ship.
Yes! We ship worldwide with UPS and DHL, both services include customs service and tracking. In some regions we offer limited USPS service, which does not include customs service or tracking. You can get an exact shipping estimate on any product by following these steps: add product(s) to your cart, then click on the cart icon and enter your shipping address. This will allow you to preview the shipping rate for each shipping method available in your area.
If you live outside the US and are considering ordering multiple items, email us and let us know the products you'd like to order and we'll send you an estimate for the lowest shipping rate available. Sometimes we're able to help you get a lower rate by packaging multiple items together in a single box, rather than multiple big boxes. If you’re ordering just one item, the shipping rates provided at checkout will be the cheapest available.