All orders are processed within 1-3 business days. Please refer to individual product pages for specific production lead times as some products may be on backorder and/or 'pre-order' due to high demand. Items marked 'pre-order' take an average of 1-3 weeks to produce.
All products ship in branded, heavy-duty cardboard boxes. All invoices and receipts are emailed, no printed purchase or price information is included in our packages. We are not responsible for any shipping errors or returns due to incomplete or inaccurate addresses provided to us at checkout. We are not responsible for shipping delays due to inclement weather, carrier operating conditions, or any other carrier-related delays.
All in-stock products are shipped domestically via UPS Ground shipping. All orders are shipped from San Francisco within 1-3 business days of purchase, Tuesday–Friday. Once your order is packaged for shipment you will receive shipping confirmation via email with UPS tracking number and estimated delivery date. The average transit time is 3–7 business days for all domestic shipments. Please allow up to 72 hours for UPS tracking codes to activate after you have received shipping confirmation from us. Please note, UPS does not deliver to PO boxes. If your order includes multiple products, your order will be held until all items are ready and will be shipped at the same time. Orders including record crates will be shipped separately.
We ship worldwide via UPS and DHL only. Outside the US and considering ordering multiple items at once? Email us and let us know the details of your order and we'll send you an estimate for the lowest shipping rate available.
Customers outside the US may be subject to customs duties, and other fees/taxes upon the shipment's arrival in your country. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies are set by the destination country, not the US. All packages are insured for their full value. All international customers must carefully monitor tracking to ensure their package is claimed and all duties paid at customs. Unclaimed packages are automatically returned or treated as abandoned in some regions. We are unable to offer any refunds on shipping or import fees.
FREE LOCAL PICKUP
If you are local to the Bay Area and would like to pick up your order in person, we offer free pick up at our warehouse in San Francisco. Free pickup is available Monday–Friday, 10–6PM in the Bayview neighborhood. At checkout select 'Free Local Pickup'. Once your order is ready, you will receive pick up instructions by email. Any questions about pick up, please email us before placing your order.
We’re happy to answer any questions you may have prior to purchase, and do our best to answer emails within 24 hours, Monday–Friday. If you have any questions or concerns about your order, please use our contact page, or send us an email at firstname.lastname@example.org.
Updated June 27, 2018