All in-stock items are processed for shipment within 3-9 business days of your order date. While your order may be processed faster than this, please keep this timeline in mind!
Once your order is processed and packaged for shipment, you will receive a shipping confirmation email with a tracking code and estimated delivery date. Please allow up to 24 hours for carrier tracking codes to activate after you have received the shipping confirmation.
CUSTOM ITEMS: Made-to-order products take an average of 3-5 weeks to produce. If your order includes custom and in-stock products, the entire order will ship together once custom items are finished.
All products ship in branded, heavy-duty cardboard boxes. All invoices and receipts are emailed, and no printed purchase or price information is included in our packages. Some international orders will include a printed commercial invoice inside the sealed shipping label pouch, depending on individual requirements in your country.
The average transit time is 3–7 business days for all domestic US shipments via USPS and UPS. Please note that UPS does not deliver to PO boxes.
We ship worldwide from San Francisco via UPS, DHL, and limited USPS service.
- The average transit time for UPS and DHL is 2–5 business days and includes tracking.
- USPS is available in limited regions and the transit time is between 1-2 weeks.
- USPS does not include international tracking services to all regions.
All customers outside the US may be subject to customs duties, and other fees/taxes upon the shipment's arrival in your country. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies are set by the destination country, not the US. All international customers must carefully monitor tracking to ensure their package is claimed and all duties paid at customs. Unclaimed packages are automatically returned or treated as abandoned in some regions. We are unable to offer any refunds on shipping or import fees.
If you live outside the US and are considering ordering multiple items, we may be able to offer a lower shipping rate by boxing multiple items in the smallest available box. Email us and let us know the details of your order and we'll send you an estimate for the lowest shipping rate available. If you’re ordering just one item, the shipping rates provided at checkout will be the cheapest available.
If you are local to the Bay Area and would like to pick up your order in person, we offer free pick-up at our studio in San Francisco. Pickup is available Monday–Friday, 11–6 PM in the Bayview neighborhood. At checkout select 'Free Local Pickup'. Once your order is ready in 3-9 days you will receive pick-up instructions by email.
Koeppel Design is not liable for lost or stolen packages and releases responsibility upon transfer of the order to the shipping carrier. We are not responsible for shipping delays due to inclement weather, or other carrier-related service delays. Please confirm your shipping address is complete prior to checkout, as this may delay your order. Koeppel Design will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses, or package refusal. If you refuse any shipments from Koeppel Design, you remain responsible for all original shipping charges, and the cost of returning the package to us. We will subtract this amount from your merchandise credit if any.