Our production time on custom products is currently 7-21 days
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Shipping

All orders are processed and packaged for shipment within 1-3 business days*, Tuesday - Friday. If you place an order over the weekend, it will be processed and packaged on Tuesday. Once your order is ready for shipment, you will receive order tracking information and estimated delivery date by email. Please allow 12-48 hours for tracking codes to activate.

*If your order includes CUSTOM and/or PRE-ORDER items: Please refer to individual product pages for production lead times. Custom orders take an average of 7-30 days to produce, and any "pre-order" product will have specific production lead times on the individual product page.

All products ship in branded, heavy-duty cardboard boxes. All invoices and receipts are emailed, no printed purchase or price information is included in our packages.

We are not responsible for any shipping errors or returns due to incomplete or inaccurate addresses provided to us at checkout. We are not responsible for shipping delays due to inclement weather, carrier operating conditions, or other carrier-related delays.

DOMESTIC SHIPPING

All products are shipped domestically via UPS Ground shipping. All orders are shipped from San Francisco within 1-3 business days of purchase, Tuesday–Friday. Once your order is packaged for shipment you will receive a shipping confirmation via email with a UPS  tracking number and estimated delivery date. The average transit time is 3–7 business days for all domestic shipments. Please allow up to 48 hours for UPS tracking codes to activate after you have received a shipping confirmation from us. Please note, UPS does not deliver to PO boxes. If your order includes multiple products, your order will be held until all items are ready and will be shipped at the same time.

INTERNATIONAL SHIPPING

We ship worldwide via UPS and DHL only. Outside the US and considering ordering multiple items at once? Email us and let us know the details of your order and we'll send you an estimate for the lowest shipping rate available.

Customers outside the US may be subject to customs duties, and other fees/taxes upon the shipment's arrival in your country. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies are set by the destination country, not the US. All packages are insured for their full value. All international customers must carefully monitor tracking to ensure their package is claimed and all duties paid at customs. Unclaimed packages are automatically returned or treated as abandoned in some regions. We are unable to offer any refunds on shipping or import fees.

All products are shipped internationally via UPS and/or DHL where available. All orders are shipped from San Francisco within 1-3 business days of purchase, Tuesday–Friday. Once your order is packaged for shipment you will receive a shipping confirmation via email with a  tracking number and estimated delivery date. The average transit time is 2–4 business days for all international shipments. Please allow up to 48 hours for tracking codes to activate after you have received a shipping confirmation from us.

FREE LOCAL PICKUP

If you are local to the Bay Area and would like to pick up your order in person, we offer free pick up at our warehouse in San Francisco. Free pickup is available Monday–Friday, 10–6PM in the Bayview neighborhood. At checkout select 'Free Local Pickup'. Once your order is ready, you will receive pick up instructions by email. Any questions about pick up, please email us before placing your order.

QUESTIONS?

We’re happy to answer any questions you may have prior to purchase, and do our best to answer emails within 24 hours, Monday–Friday. If you have any questions or concerns about your order, please use our contact page, or send us an email at orders@koeppeldesign.com.

Updated June 21, 2019

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