All orders are processed for shipment within 1-3 business days of your order date. We ship all packages from Seattle Tuesday-Friday, so if you place an order over the weekend, it will be processed within 1-2 business days.
Once your order is processed and packaged for shipment, you will receive a shipping confirmation email with a tracking code and estimated delivery date. Please allow up to 24 hours for carrier tracking codes to activate after you have received the shipping confirmation.
SHIPPING
All orders are shipped from Seattle and we ship worldwide. Add a product to your cart and add your shipping address to review carrier rates for shipping anywhere in the world.
When planning for the arrival of your package please consider:
1-3 business days for processing + X days of transit time provided by carrier = delivery window
At checkout prior to payment, you should see estimated delivery dates for each carrier available.
Once your order ships, you'll receive an email with tracking, and receive an email once your order is delivered.
All products ship in branded, heavy-duty cardboard boxes. All invoices and receipts are emailed, and no printed purchase or price information is included in our packages. Some international orders will include a printed commercial invoice inside the sealed shipping label pouch, depending on individual requirements in your country.
All customers outside the US may be subject to customs duties, and other fees/taxes upon the shipment's arrival in your country. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies are set by the destination country, not the US. All international customers must carefully monitor tracking to ensure their package is claimed and all duties paid at customs. Unclaimed packages are automatically returned or treated as abandoned in some regions. We are unable to offer any refunds on shipping or import fees.
If you live outside the US and are considering ordering multiple items, we may be able to offer a lower shipping rate by boxing multiple items in the smallest available box. Email us and let us know the details of your order and we'll send you an estimate for the lowest shipping rate available. If you’re ordering just one item, the shipping rates provided at checkout will be the cheapest available.