All orders are processed and packaged for shipment within 3-4 business days. After processing, orders are shipped Tuesday-Friday.
Once your order is packaged for shipment you will receive a shipping confirmation via email with a tracking code and estimated delivery date. Please allow up to 24 hours for carrier tracking codes to activate after you have received a shipping confirmation from us.
If your order includes CUSTOM and/or made-to-order items: Please refer to individual product pages for production lead times. Custom, made-to-order products take an average of 14-30 days to produce.
If your order includes a custom product, the whole order will be held until all items are ready for shipment.
All products ship in branded, heavy-duty cardboard boxes. All invoices and receipts are emailed, no printed purchase or price information is included in our packages.
We are not responsible for shipping delays due to inclement weather or other carrier-related delays. Please confirm your shipping address is complete prior to checkout, as this may delay your order.
The average transit time is 3–7 business days for all domestic US shipments. Please note, UPS does not deliver to PO boxes. If your order includes multiple products, your order will be held until all items are ready and will be shipped together.
We ship worldwide via UPS and DHL only. The average transit time is 2–4 business days for all international shipments after processing. Please allow up to 24 hours for tracking codes to activate after you have received a shipping confirmation from us. Outside the US and considering ordering multiple items at once? Email us and let us know the details of your order and we'll send you an estimate for the lowest shipping rate available.
Customers outside the US may be subject to customs duties, and other fees/taxes upon the shipment's arrival in your country. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies are set by the destination country, not the US. All packages are insured for their full value. All international customers must carefully monitor tracking to ensure their package is claimed and all duties paid at customs. Unclaimed packages are automatically returned or treated as abandoned in some regions. We are unable to offer any refunds on shipping or import fees.
FREE LOCAL PICKUP
If you are local to the Bay Area and would like to pick up your order in person, we offer free pick up at our warehouse in San Francisco. Free pickup is available Tuesday–Friday, 11–6PM in the Bayview neighborhood. At checkout select 'Free Local Pickup'. Your order will be processed in 1-3 business days. Once your order is ready, you will receive pick up instructions by email. Any questions about pick up, please email us before placing your order.
We’re happy to answer any questions you may have prior to purchase, and do our best to answer emails within 48 hours, Monday–Friday. If you have any questions or concerns about your order, please use our contact page, or send us an email at email@example.com.
Updated November 9, 2020