We understand that sometimes things just don't work out as planned. We accept products in original, new condition with original packaging within 14 days of delivery. All claims must be authorized by Koeppel Design by email prior to return.
During the holiday period of November 1 - January 15 our return/exchange period is extended to 30 days from date of delivery.
All returns are subject to a 5% restocking fee, which will be deducted from the total refund.
To initiate a return or exchange, please email us within 14 days of delivery, with your order number and reason for exchange.
Once your return is authorized, the item(s) must be returned in the original packaging within 7 days for approval. We will generate a return label on request, however, the shipping cost will be deducted from your refund/store credit. If you are shipping an item with a value over $100, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. All returns are subject to a 5% restocking fee, which will be deducted from the refund total.
Returns, once authorized should be addressed to:
Koeppel Design
PO Box 17107
Seattle, WA 98127
If you would prefer a store credit, our restocking fee of 5% will be waived for all exchanges within the 14-day return/exchange period. To be eligible for an exchange, your item must be unused and in the original packaging. You will receive a store credit once the item has been received and reviewed by our team. To initiate an exchange, please email us within 14 days of delivery, with your order number and reason for exchange.
If you believe your order has a defect or does not meet the high standards of craftsmanship represented here on our website, please email us with your concerns, and we'll do our best to remedy the situation.
Please note that all our wood products have natural variations in color, grain, and burn. Each piece of wood may have small unique visual differences. Wood color, burn color, or grain dissatisfaction is not a valid reason for exchange or return.
Customers are responsible for all shipping costs, including return shipping. We will generate a return label on request, however, the shipping cost will be deducted from your refund/store credit.
All sale items are final sales with no returns or exchanges.
If an item was damaged by the shipping company during transit, please send us an email with your order number, including photos of the packaging and the product. When applicable, we will assist you inresolving the issue with the shipping carrier(s). We are not responsible for damage or delivery delay caused by inclement or extreme weather, or errors/delays made by the shipping carrier.View our shipping policy to learn more.
If you purchased one of our products through another retailer or
website, you must refer to their individual return/exchange policy. We are unable to accept returns or exchanges from third-party sellers.