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Terms of Sevice and Privacy Policy

Terms of Service 

By visiting this website, you are consenting to our terms and conditions. This website is operated by Koeppel Design, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Koeppel Design, LLC.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Payment Terms
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and design services to you. We’ve partnered with Shopify Payments and Stripe to securely process credit and debit card payments. We never learn or store your credit card information.

These terms of service and privacy policy will be periodically reviewed and updated to reflect the current functions of the site. The last update was: October 1, 2020.

If you have any questions about these terms of service or our privacy policy, please email orders@koeppeldesign.com

PRIVACY POLICY

Privacy Statement

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We’ve partnered with Shopify Payments and Stripe to securely process credit and debit card payments. We never learn or store your credit card information.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you manually give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates through Shopify, or our trusted third party partner, Mailchimp.

We use this information to learn more about the products and services our customers want the most, so we can serve you better, and create the products you need and want most. The information collected is only shared with third parties if required by our terms of service/agreement with those parties, or if we are legally required to by law.

CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If you have any questions about these terms of service or our privacy policy, please email orders@koeppeldesign.com

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at orders@koeppeldesign.com or by mail using the details provided below:

2207A Quesada Ave, San Francisco, CA, 94124, United States

These terms of service and privacy policy will be periodically reviewed and updated to reflect the current functions of the site. The last update was: October 20, 2020.

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