TERMS OF SERVICE
By visiting this website, you are consenting to our terms and conditions. This website is operated by Koeppel Design, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Koeppel Design, LLC.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and design services to you. We’ve partnered with Shopify Payments and Stripe to securely process credit and debit card payments. We never learn or store your credit card information.
Most of our products are made-to-order and/or we keep a small inventory of products on hand. Please refer to individual product pages for accurate and updated production lead times as on occasion, some products may be on backorder due to high demand. It is the customer's responsibility to provide a safe address for orders to be delivered to. We are not responsible for any shipping errors or returns due to incomplete or inaccurate addresses provided to us at checkout. If you would like to add delivery confirmation with signature, please let us know in a note to us at checkout.
We want you to be completely satisfied with your order. We do our best to portray our products accurately with detailed product descriptions, measurements and photos. We work diligently to maintain a very high level of craftsmanship and quality across our entire product line. We’re happy to answer any questions you may have prior to purchase, and do our best to answer all emails in under 48 hours, Monday–Friday. You may contact us via our contact page, or email us directly at firstname.lastname@example.org. Our products are primarily made-to-order, therefore we are unable to offer returns on any items more than 14 days after your receive your order. Please be sure to read all product measurements carefully prior to purchase, to ensure that our product is the right size for your needs. Gift certificates/digital gift card orders are non-refundable and may not be redeemed for cash value. Customers are responsible for all shipping costs on returned items. Returns on standard items must be approved by Koeppel Design prior to initiation, within 14 days of delivery.
If an item was damaged by the shipping company during transit, please send us an email with your order number, including photos of the packaging and the product. We will help you work with the shipping carrier when possible to resolve the issue. If you believe your order has a defect, or does not meet the high standards of craftsmanship represented here on our website, please email us with your concerns.
No returns or exchanges are permitted on custom orders (non-standard products). All sale items are final sale. On standard products, exchanges may be made within 14 days of receiving your order. All claims must be authorized by Koeppel Design by email. To be eligible for an exchange, your item must be unused and in the original packaging. Any used or altered merchandise will not be accepted. You may receive a store credit once the item has been returned in its original condition.
Customers are responsible for all shipping costs. If you are shipping an item over $75, we strongly recommend using a trackable shipping service like UPS and/or purchasing shipping insurance. We can generate a UPS return label on request, however the shipping cost will be deducted from your exchange/store credit. To initiate an exchange, please email at email@example.com within 14 days of receiving your order, with your order number and reason for exchange.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing, remarketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
On our website, users are given the opportunity to subscribe to our Site’s newsletter. The input mask used for this purpose determines what personal data are transmitted, as well as when the newsletter is ordered from us.
We inform our customers and business partners regularly by means of a newsletter about enterprise offers. The enterprise's newsletter may only be received by the data subject if (1) the data subject has a valid email address and (2) the data subject registers for the newsletter shipping. A confirmation email will be sent to the email address registered by a data subject for the first time for newsletter shipping, for legal reasons, in the double opt-in procedure. This confirmation email is used to prove whether the owner of the email address as the data subject is authorized to receive the newsletter.
During the registration for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the data subject at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of the email address of a data subject at a later date, and it therefore serves the aim of the our legal protection.
The personal data collected as part of a registration for the newsletter will only be used to send our newsletter. In addition, subscribers to the newsletter may be informed by email, as long as this is necessary for the operation of the newsletter service or a registration in question, as this could be the case in the event of modifications to the newsletter offer, or in the event of a change in technical circumstances. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the data subject at any time. The consent to the storage of personal data, which the data subject has given for shipping the newsletter, may be revoked at any time. For the purpose of revocation of consent, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time directly on our website, or to communicate this to the us in a different way.
Our newsletters contain tracking pixels. A tracking pixel is a miniature graphic embedded in such emails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, we may see if and when an email was opened by a data subject, and which links in the email were called up by data subjects.
Such personal data collected in the tracking pixels contained in the newsletters are stored and analyzed by the us in order to optimize the shipping of the newsletter, as well as to adapt the content of future newsletters even better to the interests of the data subject. This personal data will not be passed on to third parties. Data subjects are at any time entitled to revoke their declaration of consent to receive newsletters.
After a revocation, these personal data will be deleted by us. We automatically regard a withdrawal from the receipt of the newsletter as a revocation.
CONTACT POSSIBILITY THROUGH WEBSITE
Our website contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us via an email address. If a data subject contacts us by email or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to us are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.
REGISTRATION ON OUR WEBSITE
The data subject has the possibility to register on our Site with the indication of personal data. Which personal data are transmitted to us is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by us, and for our own purposes. We may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to us.
By registering on this website, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.
The registration of the data subject, with the voluntary indication of personal data, is intended to enable us to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the website.
We shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. In addition, we shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
2207A Quesada Ave, San Francisco, CA, 94124, United States